Welcome to The Privacy Dad's Blog!

What Is Your ISP?

What is an ISP?

ISP stands for Internet Service Provider. These are the companies that manage our connection to the Internet. Some of us may have separate contracts for TV streaming, a landline connection, home Internet and mobile Internet, but often these services are cheaper as a package deal with a single company.

Your ISP is the gateway to your household's entire online experience, whether on WiFi or a mobile connection.

Where can I find my ISP's privacy policy?

Log in with your account on your ISP's website, and then look for their customer page on privacy. Your company may present a summary online, but I would download the entire policy as a PDF.

What I discovered when I read my ISP's privacy policy

The biggest surprise was that my ISP pays other big data companies to collect even more information about me and my family than they already have. They do this in order to build a 'profile'.

Here's a list of key findings from the document:

And some positives:

After reading the document, I took the following actions:

  1. I requested a copy of my entire user data profile and asked to have it delivered by snail mail

  2. I checked my privacy tier and made sure it was set to the strictest settings

  3. I checked my children's profiles and ensured the same, but this had been done by default


There are just a handful of ISP companies your can choose from, so it is important to know what standards they hold themselves to regarding privacy, for you and anyone in your household.

VPNs, or Virtual Private Networks, can help address this problem, and I am currently learning about them. More about that in a future post.


Proton published a comprehensive article titled "What is an ISP?" in March 2023.


Log in with your user account on your ISP's website to access the full documentation on client data. I recommend reading the entire document.

I had already started a discussion about this on r/privacy earlier this week.

Discuss on Reddit.

Subscribe to my blog via email or RSS feed.

#digitalprivacy #glossary #isp #vpn